Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you use our pizzaiolo pizza delivery services or interact with our website, we may collect the following types of personal information that you voluntarily provide:

• Contact Information: Name, email address, phone number, and delivery address
• Account Information: Username, password, and account preferences when you create an account on our pizzaiolo menu platform
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment processors)
• Order Information: Details about your pizzaiolo pizza orders, including menu selections, special instructions, and delivery preferences
• Communication Data: Information you provide when contacting our customer service team, including feedback, reviews, and inquiries
• Marketing Preferences: Your choices regarding promotional communications and special offers from Pizzaiolo

1.2 Information Automatically Collected

When you access our website or use our pizzaiolo delivery services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths through our pizzaiolo menu
• Location Data: Approximate geographic location based on IP address and precise location if you grant permission for delivery services
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience
• Performance Data: Information about how our website and services perform on your device

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to connect your account
• Payment processors and financial institutions for transaction verification
• Delivery partners who assist with pizzaiolo pizza delivery services
• Marketing partners and analytics providers
• Public databases and demographic information providers

2. How We Use Your Information

Pizzaiolo Trattoria & Pizzeria uses the collected information for various purposes to provide and improve our pizzaiolo delivery services:

2.1 Service Delivery and Order Processing

• Processing and fulfilling your pizzaiolo pizza orders from our menu
• Managing your account and providing customer support
• Coordinating delivery logistics and communicating order status
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery notifications

2.2 Service Improvement and Personalization

• Analyzing usage patterns to improve our pizzaiolo menu offerings
• Personalizing your experience based on preferences and order history
• Developing new features and services for our pizzaiolo delivery platform
• Conducting research and analytics to enhance service quality
• Remembering your preferences for future orders

2.3 Marketing and Communications

• Sending promotional offers, special deals, and updates about our pizzaiolo pizza menu
• Providing information about new menu items and seasonal offerings
• Conducting surveys and requesting feedback about our services
• Sending newsletters and marketing communications (with your consent)
• Administering contests, promotions, and loyalty programs

2.4 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our terms of service and other agreements
• Resolving disputes and addressing customer complaints
• Maintaining records for business and legal purposes

3. How We Share Your Information

Pizzaiolo respects your privacy and only shares your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our pizzaiolo delivery business:

• Payment Processors: To securely process your payment transactions
• Delivery Partners: To coordinate and execute pizzaiolo pizza deliveries
• Technology Providers: For website hosting, data storage, and IT infrastructure
• Marketing Services: To send promotional communications and analyze campaign effectiveness
• Analytics Providers: To understand usage patterns and improve our pizzaiolo menu platform
• Customer Service Tools: To provide efficient support and resolve inquiries

3.2 Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

• In response to legal processes, court orders, or government requests
• To comply with applicable laws and regulations in Canada
• To protect the rights, property, and safety of Pizzaiolo, our customers, and the public
• To detect, prevent, or address fraud, security issues, or technical problems
• To enforce our terms of service and other agreements

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

3.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as when participating in co-branded promotions or connecting with social media platforms.

4. Data Security and Protection

Pizzaiolo Trattoria & Pizzeria implements comprehensive security measures to protect your personal information:

4.1 Technical Security Measures

• Encryption: All sensitive data, including payment information, is encrypted using industry-standard SSL/TLS protocols
• Secure Servers: Our systems are hosted on secure servers with regular security updates and patches
• Firewalls: Advanced firewall protection to prevent unauthorized access
• Access Controls: Strict authentication and authorization protocols for system access
• Regular Monitoring: Continuous monitoring for suspicious activities and security threats
• Data Backup: Regular backups to prevent data loss

4.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Limited Access: Access to personal information is restricted to authorized personnel only
• Confidentiality Agreements: All employees sign confidentiality agreements
• Security Audits: Regular internal and external security assessments
• Incident Response: Established procedures for responding to security breaches

4.3 Your Role in Security

While we implement robust security measures, you also play a crucial role in protecting your information:

• Keep your account password secure and confidential
• Use strong, unique passwords for your Pizzaiolo account
• Log out of your account when using shared devices
• Report any suspicious activity or unauthorized access immediately
• Keep your contact information up to date
• Be cautious of phishing attempts and verify communications from Pizzaiolo

5. Your Privacy Rights and Choices

As a customer of Pizzaiolo, you have several rights regarding your personal information:

5.1 Access and Correction

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can update or correct inaccurate information in your account settings
• Account Management: Log into your account to view and modify your profile information, delivery addresses, and preferences

5.2 Data Deletion and Portability

• Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Right to Portability: You can request a copy of your data in a structured, commonly used format
• Account Closure: You can close your Pizzaiolo account at any time through your account settings or by contacting us

5.3 Marketing Communications

• Opt-Out: Unsubscribe from promotional emails using the link in any marketing message
• Preference Management: Adjust your communication preferences in your account settings
• SMS Notifications: Reply STOP to any text message to opt out of SMS communications
• Targeted Advertising: Opt out of personalized advertising through your device settings or browser preferences

5.4 Cookie Management

You can control cookies through your browser settings:

• Block all cookies or only third-party cookies
• Delete existing cookies from your device
• Receive notifications when cookies are set
• Manage cookie preferences through our cookie consent tool

5.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity to protect your information.

6. Cookies and Tracking Technologies

Pizzaiolo uses cookies and similar technologies to enhance your experience on our website and pizzaiolo delivery platform:

6.1 Types of Cookies We Use

6.2 Third-Party Cookies

We may allow third-party service providers to place cookies on your device for:

• Analytics and performance measurement (e.g., Google Analytics)
• Social media integration and sharing features
• Advertising and retargeting campaigns
• Payment processing and fraud prevention

6.3 Other Tracking Technologies

• Web Beacons: Small graphic images that track page views and email opens
• Pixel Tags: Code snippets that collect information about your interactions
• Local Storage: Browser storage for preferences and session data
• Mobile Identifiers: Device identifiers for mobile app functionality

7. Children's Privacy

Pizzaiolo Trattoria & Pizzeria is committed to protecting the privacy of children. Our pizzaiolo delivery services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

7.1 Age Restrictions

• You must be at least 13 years old to create an account on our platform
• Users under 18 should obtain parental consent before using our services
• We do not knowingly market to or collect information from children under 13

7.2 Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information without your consent:

• Contact us immediately using the information provided below
• We will promptly delete the information from our systems
• We will take steps to prevent future unauthorized access

8. Data Retention

Pizzaiolo retains your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy:

8.1 Retention Periods

• Account Information: Retained while your account is active and for a reasonable period after closure
• Order History: Kept for 7 years for accounting and tax purposes
• Payment Information: Retained according to payment card industry standards and legal requirements
• Marketing Data: Retained until you opt out or for up to 3 years of inactivity
• Legal Records: Retained as required by applicable laws and regulations

8.2 Deletion Procedures

When information is no longer needed, we securely delete or anonymize it:

• Secure deletion methods that prevent data recovery
• Anonymization of data used for statistical purposes
• Regular review of retention practices and policies
• Compliance with data protection regulations

9. International Data Transfers

Pizzaiolo primarily operates in Canada, but we may transfer your information internationally in certain circumstances:

9.1 Cross-Border Transfers

• Some service providers may be located outside Canada
• Data may be processed in countries with different privacy laws
• We ensure appropriate safeguards are in place for international transfers
• Transfers comply with Canadian privacy legislation (PIPEDA)

9.2 Safeguards for International Transfers

• Standard contractual clauses with service providers
• Adequacy decisions recognizing equivalent privacy protection
• Binding corporate rules for intra-group transfers
• Your explicit consent when required

10. Changes to This Privacy Policy

Pizzaiolo may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

10.1 Notification of Changes

• We will post the updated policy on our website with a new "Last Updated" date
• Significant changes will be communicated via email or prominent notice on our platform
• We encourage you to review this policy periodically
• Continued use of our services after changes constitutes acceptance

10.2 Material Changes

For material changes that significantly affect your rights, we will:

• Provide advance notice of at least 30 days
• Obtain your consent where required by law
• Offer you the opportunity to opt out of new practices
• Maintain previous versions of the policy for your reference

11. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 CCPA Rights

• Right to Know: Request information about personal data collected, used, and shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (Note: Pizzaiolo does not sell personal information)
• Right to Non-Discrimination: Equal service regardless of exercising privacy rights

11.2 Exercising CCPA Rights

California residents can exercise these rights by:

• Calling us at 416-481-4801
• Emailing us at info@pizzaiola.org
• Submitting a request through your account settings

We will verify your identity before processing requests and respond within 45 days.

12. Additional Resources

For more information about our services and policies:

• Terms of Service - Review our complete terms and conditions
• Our Services - Learn about our pizzaiolo delivery offerings
• Home - Return to our main page